IT Services For Maine Businesses:

1

We Respond Quickly. The other guys make promises that never hold... Here is how MTG works:

• When a call or email comes into our support desk, you will receive a message that a ticket was created.
• A technician responds, on average, within 30-35 minutes.
• Most issues can be fixed straightaway while you’re still on the line. If not, the technician will continue working on a solution, and update you along the way.
• Issues that cannot be resolved in short order are escalated to a higher-level technician.
• Once resolved, the ticket is closed with notes on the issue and the solution for the client.
• If your expectations aren’t met, you will hear from us: the owner calls and we will work toward a satisfactory resolution.

2

100% No-Small-Print Satisfaction Guarantee. MTG’s owner is Maine-born-and-raised. That means no crooked deals, no talking out both sides of our mouths. We learn from our successes and our mistakes and are committed to service excellence. When we say “Partnership” we are serious about that commitment.

3

No Geek-Speak. Our job is to deliver outstanding IT Service. Part of that service is to communicate technical challenges and solutions in a clear manner, no matter the expertise level of the audience. MTG will work tirelessly to deliver clear solutions in layman’s terms and never sell you a mystery.