If you are unsure of how your current IT Services Provider is serving your business, it’s time to check in with them. Not sure where to begin? We previously gave you 15 questions to ask your current services provider to help you get started.
At Maine Technology Group, our goal is to ensure our clients can focus on their business, and not have to worry about the technology-related needs of their company. We offer our clients full transparency on exactly how we serve them each month, and where our time is spent when managing their account. Ask your IT Services Provider the following questions to gain clarity on how your business’s IT issues are being taken care of:
- Will you inform me of ways to cut my business’s IT costs, when possible?
- Do you share my company’s data (or my client’s data) for any reason? If so, with who and how often?
- How many people do you have dedicated to my business’s account?
- Do you outsource any of my company’s IT tasks to people outside of my state (or the country)?
- Are you available to discuss some of the reporting we receive from you to ensure I understand everything?
- What happens when we need someone to help us with an IT issue outside of normal work hours?
- Are you able to help us with more than security monitoring? What if I need additional technical help?
- Can you provide details on the types of monitoring you do for our account?
- What if our company grows? Are you services able to be scaled to my needs?
- Could you recommend other web or technology related services in the area that you do not handle?
Remember, you have every right to be informed of the IT related services your company is paying for each month; don’t be intimidated to ask your current provider how they’re handling your account. At Maine Technology Group, we work closely with central Maine businesses to ensure their accounts are secure, cost efficient and up-to-date. We never outsource our work to other states or countries, and we’re more than happy to meet with our clients to further explain any of the work we handle for them.